Refund policy
Refund & Return Policy
At summerskinco, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return policy below.
14-Day Return Period
You have 14 days from the date your order is delivered to request a return.
To initiate a return, please contact us at:
Please include your order number and reason for return.
Return Eligibility
To qualify for a refund, the product must:
- Be returned within 14 days of delivery.
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, inserts, and components supplied with the product.
Due to hygiene and safety considerations, we cannot accept returns of products that have been used, damaged after delivery, or returned incomplete.
Non-Returnable Items
Returns cannot be accepted if:
- The device has been used.
- The product has been damaged through misuse, neglect, or improper handling.
- The product is returned without its original packaging or included accessories.
- The return request is submitted more than 14 days after delivery.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to the original payment method used for the purchase.
Refunds are typically processed within 5–10 business days, depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The incorrect item was supplied.
We recommend using a tracked shipping service when returning products, as summerskinco cannot be responsible for items lost during return transit.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@summerskinco.shop and include photos of the issue where possible.
We will review the matter and work to provide an appropriate solution.
Contact Information
summerskinco
Herengracht 257
1016 BJ Amsterdam
The Netherlands
KvK Number: 88257339
Email: info@summerskinco.shop